Data Privacy Policy
We take your privacy seriously. This Privacy Policy explains what information we may collect when you use Play Regal Casino, how we use it and the steps we take to protect it. It also describes the choices available to you regarding your personal information.
Information we collect
The information we collect depends on how you use our services. It may include details you provide, records of account activity and technical information generated when you visit our website.
Personal data
When you create or manage an account, we may collect your name, date of birth, contact details and other account information. If identity checks are required, we may also collect documents or details needed to complete those checks. Information you provide when contacting support may be kept with your account records.
Technical data
We may collect your IP address, device and browser details, pages visited, login activity and information about how the website performs on your device. This helps us maintain the service, investigate technical issues and identify unusual account activity.
Transactional data
If you make a deposit or request a withdrawal, we may keep records of the amount, payment method, status and related account activity. Payment providers may process additional payment details under their own privacy policies.
How we use information
We use information to operate accounts, process transactions, respond to enquiries and provide customer support. We may also use it to verify account details, protect accounts, prevent misuse and keep records needed to manage the service. Where we use information to understand website performance or improve its functions, we aim to use only what is relevant to that purpose.
How we protect and store data
We use organisational and technical measures intended to limit unauthorised access to personal information. Access is restricted to people and providers who need the information for their work. No online system can be completely secure, so we also encourage you to keep your login details private and contact us if you notice activity you do not recognise. We retain information only for as long as it is needed for the purposes described here or for applicable record-keeping requirements.
Cookies and tracking technologies
Cookies and similar technologies may be used to keep you signed in, remember preferences, support website functions and understand how visitors use Play Regal Casino. Some cookies are necessary for the website to work. Where choices are available for other cookies, you can manage them through the website’s cookie controls or your browser settings. Changing these settings may affect some features.
Your privacy rights
You may ask to access the personal data we hold about you, correct inaccurate details or request deletion. You may also have other rights concerning how your information is used, depending on the circumstances. To make a request, contact our support team. We may need to confirm your identity before acting on it. Some information may need to be retained where a request cannot be fulfilled in full.
Sharing information with third parties
We may share relevant information with providers that help us run the service, including payment, identity-check, hosting and customer-support providers. We may also disclose information where necessary to address security concerns or meet applicable obligations. We expect providers handling information on our behalf to use it only for the relevant service and to protect it appropriately.
Changes to this Privacy Policy
We may update this policy when our services or data practices change. The latest version will be made available on this page. Please review it from time to time to stay informed about how we handle your information.