User Terms and Conditions

These Terms and Conditions describe the rules for using Play Regal Casino and the responsibilities that apply to you and to us. Please read them before creating an account or using any service. They do not, by themselves, confirm that Play Regal Casino is authorised to offer gambling services in the United Kingdom.

Account responsibilities

You are responsible for providing accurate information and keeping your account details up to date. Keep your login details secure and do not allow anyone else to use your account. Tell us promptly if you suspect unauthorised access. We may ask you to verify your identity, address or payment method before allowing certain account activity, including a withdrawal. We may also restrict or suspend an account while we review information or activity that raises a concern.

Eligibility requirements

You must meet the legal age for gambling and be permitted to use the service in your location. Do not register or use Play Regal Casino if access is restricted where you are. In particular, you should not assume that a UK-facing page means the service is available to UK customers. You are responsible for checking your eligibility before using your account. We may request information to confirm it and may close an account if the requirements are not met.

Acceptable platform use

Use your account only for your own lawful activity. You must not provide false details, use another person's payment method without permission, interfere with the platform or attempt to misuse a promotion. We may review user activity and apply account limits where appropriate. If we identify a breach of these terms, we may restrict access, suspend the account or take other action permitted by the applicable terms and law.

Bonuses and promotions

Promotions are subject to their own published rules, which may include eligibility conditions, wagering requirements, game restrictions and expiry periods. Check the terms of an offer before taking part. If the rules for a promotion differ from these general terms, the promotion rules apply to that offer. We may withhold a promotional benefit while we check eligibility or activity. A promotion shown on the platform does not mean it is available to every user or in every location.

Deposits and withdrawals

Available payment methods, limits and processing times may depend on your account and location. Deposits must be made using a payment method you are authorised to use. Before processing a withdrawal, we may carry out identity, payment and account checks. We may request supporting documents or pause a request while a review is in progress. Any applicable limits or charges should be shown in the relevant payment terms before you make a transaction.

Disputes and complaints

If you have a question about a transaction, account decision or these terms, contact customer support and provide the relevant details. We will review the information available and explain our response. Keep records of your account activity and correspondence if you wish to raise a complaint. Any further options for resolving a dispute depend on the terms and rules applicable to your account.

Changes to these terms

We may update these Terms and Conditions to reflect changes to the platform, our procedures or applicable requirements. The current version should be made available on the platform. Please review it when we notify you of a change and before continuing to use your account. If you do not agree with updated terms, stop using the service and contact support about your account.